This essay is a compilation of Fernando Flores’ view on trust . The view was described in several BDA documents written for clients and for internal purposes. The most comprehensive discussion of this view of trust can be found in Flores’ book with Robert Soloman Building Trust. 

Trust is neither a spontaneous nor an arbitrary feeling. It is not something we develop from “inside” as some ambiguous, personal, internal phenomenon. Trust is built in relationships when we demonstrate real concern about the well-being of others and manage our commitments rigorously. In our interpretation, trust is a mood that involves several related assessments. When we trust someone, we judge that a person is sensitive to our concerns and will fulfill his or her promise.