Part 1: The Basic Elements

• Chapter 1: Conversations for Action
• Chapter 2: Effective Coordination through Conversations for Action
• Chapter 3: Conversations for Action and Workflow
• Chapter 4: Conversations for Possibilities
• Chapter 5: Assessments and Assertions

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Part 2: Building Commitment

• Chapter 6: Characterizations and Conversations for Moving Forward
• Chapter 7: Managing Moods
• Chapter 8: On Trust
• Chapter 9: Building and Leading Teams: Producing Conversations For Managing Commitments

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Part 3: The Other Side of Speaking

• Chapter10: Understanding Concerns behind Requests
• Chapter 11: Recurrent Domains of Human Concerns
• Chapter 12: On Listening